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Job Description: Help Desk Support Analyst
Location: Greenwood Village, CO

• Provides professional support to end users on a variety of issues
• Identifies, researches and resolves customer problems
• Responds to calls and emails
• Documents, tracks, and monitors the problem to ensure timely resolution
• Identifies cause and determine best resolution for client issues
• Knowledge of telecom billing / invoices
• Well versed in Microsoft Office and able to quickly learn various internal systems
• Strong written and verbal communication skills are required

To apply for this position, please include this job title in an email subject line and forward your resume to resumes@telwares.com.