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Job Description: Wireless Help Desk Support Analyst
Location: Greenwood Village, CO

• Provides professional support to end users on a variety of wireless device issues
• Identifies, researches and resolves customer problems
• Ability to procure client wireless devices with carriers
• Understands clients wireless plans and rates
• Responds to calls and emails
• Documents, tracks and monitors the problem to ensure timlely resolution
• Identifies cause and determine best resolution for client issues
• Has knowledge of wireless plans, technology, billing / invoices
• Well versed in Microsoft Office and be able to quickly learn various internal systems
• Strong written and verbal communication skills are required

To apply for this position, please include this job title in an email subject line and forward your resume to resumes@telwares.com.