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Gain visibility and insight into your calls How do you allocate costs that do not appear on an invoice, like in-network and VoIP calls? How can you allocate shared expenses for network assets, or non-network costs such as real estate or utilities? Telwares has the answer. Our Call Accounting and Expense Allocation offering Data Collection To ensure you have a complete picture of your usage, Telwares starts at the source by collecting and rating call data directly from your PBX and/or IP call management platform. Our service is compatible with traditional PBXs as well as hybrids and pure IP call management platforms from all major vendors, allowing you a single view of all your voice traffic. Our specialists will collect data from additional sources, including monthly invoices for telecom and other expenses. We’ll consolidate the data from multiple media (EDI, CD, web), normalize it, scrub for anomalies and reconcile unmatched expenses — all through our proprietary technology. Simple On-line User Reporting To facilitate financial accountability, you can choose to provide every department secure, permissions-based web reporting tool is flexible and robust enough to provide the appropriate level of access and detail for each of your users. Expense Allocation Telwares’ Expense Allocation service easily integrates with your company’s software, allowing you to charge-back costs to the user based on actual usage and/or business rules. In addition to allocating the calls, you can establish rules to allocate other IT infrastructure expenses or even real estate or utility costs. |
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