Client Profiles - Bank
Telwares Helps A Fortune 50 Bank Meet Strict, Self-Imposed Requirements For Telecom Expense Management.CHALLENGE:
A Fortune 50 bank with 100,000 employees asked Telwares to craft a Telecom Expense Management solution to meet the objectives of the bank's new internal financial initiative. This initiative increased the attention paid to telecom spend control, reporting, and cost allocation.
Requirements included:
• Extensive reporting tools and support infrastructure.
• Mature and reliable processing capabilities.
• Capacity to process multiple data sources and PBX records.
• Support specific chargeback and call accounting requirements.
SOLUTION:
Telwares quickly deployed strategic people and processes to deliver Telecom Expense Management services to meet the customer's requirements. Telwares:
• Formed a key working partnership between the customer's Telecom and Finance units in order to establish the necessary processing rules.
• Gathered data from over 40 carrier sources.
• Implemented customized auditing, chargeback processing, and call accounting.
• Instituted accurate expense distribution and reporting processes.
• Gathered data from over 40 carrier sources.
RESULTS:
Telwares' solution enabled this Fortune 50 enterprise to meet the objectives of its new initiative. Applying fair, clear, and consistent recovery methodologies to network related expenses resulted in increased accord throughout the organization.
Positive outcomes include:
• Improved credibility with business units regarding network costs.
• Well-informed technology decisions based on clear network costs and cost drivers.
• Identification of additional telecom optimization opportunities.
• Accurate ongoing processing of 10 million records per month.
The VP Expense Management Group said, "Telwares' knowledge of carrier billing systems and the overall telecom environment has aided our company on many occasions and levels." Telwares has been providing this company with critical solutions since 1991.
Read how Telwares has helped these world class companies achieve success:
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing