Client Profiles - Health Care
Telwares Diagnosed, Treated, and Cured A Growing Russell 2000 Health Care Provider's Telecom Management Pain Points.CHALLENGE:
As a result of rapid expansion into 39 states, a leading provider of rehabilitation program services was grappling with its telecom situation. The IT department had no visible telecom services management and was struggling to support 600 regional offices and 100 field offices. The CIO was determined to put more than a band-aid on the situation; he wanted to derive long-term business advantages by maximizing communications effectiveness. Requirements included:
• Consolidate all telecom services across the company to manage growth.
• Implement processes to ensure efficient handling of service requests for infrastructure.
• Provide the ability, at both the regional and corporate level, to organize, budget, and account for expenditures.
• Take control of exponential increases to telecom costs.
SOLUTION:
Telwares began checking the vitals with an assessment of the company's current services and communications inventory. This audit quickly led to the diagnosis that the organization was spending about 50% more per year on telecom services than originally thought. Following this, Telwares' core telecom expense management solution was deployed as the primary prescription.
RESULTS:
Within months, the impact was visible and the prognosis was clear. The CIO said, "Area managers can now see exactly what they are spending on communications related services. It's a complete breakdown of services and costs. Therefore, everyone, including accounts payable, can budget and account for communications. IT can now focus on what needs to be done and plan for the future, while leveraging communications infrastructure already in place."
Key results:
• Consolidated over 1,200 invoices per month.
• Empowered company personnel to efficiently manage moves, adds and changes.
• Increased insight into cost breakdowns and telecom usage patterns via Web-based analysis tools.
• Staff who had their hands full with telecom issues were freed to focus on IT related projects.
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