Client Profiles - Insurance
Telwares Addresses A Fortune 500 Life Insurance Company's Complex Ongoing Needs For Financial Management Of Its Telecom Services.CHALLENGE:
This Fortune 500 life insurance company realized through an initial telecom audit that it needed more robust financial controls, and that it did not have the internal resources and expertise to develop and implement them. The company desired a customized outsourced solution that could reach across its entire disparate organization. Requirements included:
• A single invoice with Web-based chargeback reports by department, division, and location.
• Web-based summary and detailed reporting for invoice management services.
• Ad hoc reports providing in-depth analysis and spending information.
• Applications to support and standardize the management of PBX lines and equipment.
SOLUTION:
Telwares delivered the tools that the customer needed to identify, inform, and manage its telecom spend on an ongoing basis. Telwares' analysts:
• Instituted monthly review and processing of 1,600 customer accounts and 600 billed items.
• Implemented polling and processing of data from 4 main and 19 satellite customer sites for call accounting, and provided monthly output of G/L and A/P files.
• Launched applications used in multiple sites to support and standardize the management of PBX lines and equipment, to maintain line inventory, and to make reconciliation adjustments for Move, Add and Change activity.
RESULTS:
Telwares provided this Fortune 500 life insurance company a total solution to its invoice processing, invoice auditing and chargeback needs. The results include:
• Secured over $600,000 of refunds.
• Detected billing anomalies worth over $200,000 in savings.
• Identified over $75,000 in monthly cost saving recommendations.
• Achieved a normalized and predictable monthly run rate of ongoing telecom spend.
Read how Telwares has helped these world class companies achieve success:
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing