Client Profiles - Outsourcing
Telwares Negotiated Multiple New Best-In-Class Carrier Agreements For A Fortune 500 Transaction Processing Firm.CHALLENGE:
Telecom budget forecasts did not look favorable when the largest global provider of transaction processing solutions prepared to exercise its annual carrier review in the second year of a three-year telecom contract. Due to company growth, telecom spending was expected to increase 38% in year two and 22% in year three of the contract.
The incumbent carrier's offer during renegotiations was not consistent with the best-in-class criteria that had been established as the objective. Concerns about single carrier dependence magnified when the incumbent took the unforeseen step of a bankruptcy filing.
SOLUTION:
Telwares quickly engaged viable carriers in a full RFP and provided an informed decision path. Key to Telwares' strategy were:
• Engaging senior prospective carrier management to establish decision criteria.
• Supplying key requirements to bidders to expedite decision making.
• Performing complex analysis of the client's network to support RFP analytics to properly exercise fiduciary responsibilities.
• Developing award scenarios and multi-carrier views within the customer's business units concurrent to the RFP response time line.
RESULTS:
Telwares successfully negotiated multiple new best-in-class carrier agreements that enabled this enterprise to balance the needs of four distinct business units with the overall company goals.
The VP of Corporate Network stated, "Telwares' carrier and industry knowledge was phenomenal. Telwares has an outstanding reputation at the negotiating table as a fair, but tough, negotiator." Specific accomplishments included:
• Negotiation of multiple contracts providing annual savings of $9.1 million.
• Enhanced flexibility and redundancy.
• Secured robust contract definitions and protections.
• Elimination of single-carrier dependence while achieving stated financial objectives.
Read how Telwares has helped these world class companies achieve success:
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing