Client Profiles - Utility
Telwares' Strategy For A Fortune 500 Utility Company Yielded A World-Class Sourcing Outcome.CHALLENGE:
One of America's premier utility companies had seen its relationship with the incumbent telecom carrier lose its footing. Concerns included invoice discrepancy issues, lack of effective account management, restrictive contract provisions, pricing inflexibility, and deteriorating service levels.
The utility company pressed to address these issues with its carrier in year six of a 10 year agreement. After a number of inconclusive discussions, the company teamed with Telwares to negotiate a new agreement to remedy the multiple concerns and achieve cost-savings.
SOLUTION:
Leveraging its intellectual property with entrees at the carrier's highest levels, Telwares focused on amending the company's master agreement to secure contract terms and commitment levels consistent with the market's leading edge.
Key Telwares strategy recommendations included:
Create a detailed Book of Business and billing validation of current agreement.
Utilize Telwares in-house legal counsel to work with carrier attorneys to expedite issue resolution.
Leverage Telwares' personal relationships with carrier executives.
RESULT:
The result was a successfully renegotiated contract with the incumbent carrier with terms and savings outcomes exceededing the customer's expectations. The utilitys Vendor Relationships Manager said, "The people on my Telwares team had previously worked for this carrier and knew how to negotiate effectively with them. That kind of relationship leverage is what differentiates Telwares from both our own internal team and from others in the marketplace."
Reduced the company's total costs by more than $2.4 million annually.
Accelerated the renegotiation process.
Secured enhanced terms and conditions providing added flexibility.
Overcame the carrier's resistance to the inclusion of annual pricing reviews and technology migration clauses.
Read how Telwares has helped these world class companies achieve success:
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing
SoftwareBankInsuranceUtilityHealth CareManufacturingHotel ChainOutsourcing