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Sam Bloomfield, SVP, Customer Contact Solutions

 Sam has over 15 years of professional services, contact center and direct marketing experience. Before starting Telwares' Customer Contact Solutions practice, he had been responsible for building and leading Sitel's/ClientLogic's Professional Services group, a contact center consultancy focused on channel strategy and performance improvement. At ClientLogic, Sam also served as SVP, Relationship Management for the insurance vertical; and was SVP, Global Client Solutions, responsible for developing and expanding relationships through CRM consultative solutions with insurance and financial services' clients.

Previously, Sam spent seven years at Digitas, a leading direct marketing and digital agency, where he was responsible for managing a major relationship with a leading insurance client. This comprehensive engagement ranged from all direct marketing work, to internet strategy and execution, as well as CRM design and development, consulting and execution.

Sam also had shared responsibility at Digitas for developing and managing the contact center consulting practice and related new business development. Sam led multiple engagements in the areas of infrastructure optimization and in-market program management for a wide range of business-to-business and business-to-consumer businesses.

Prior to Digitas, Sam served as Vice President, Business Development and Vice President, Client Services at Age Wave Impact, a full service direct marketing agency start-up specializing in insurance, healthcare, and financial services. He was responsible for acquiring, managing and developing contact center related client relationships with Fortune 500 clients, and implementing successful programs.

Sam has been a featured speaker at the American Teleservices Association, New England DMA and Blue Cross Blue Shield Association call center conference. He has also contributed articles and "white papers" to industry publications including Call Center Times, CIO Today, CRM Today, the DMA Newsletter, MultiChannel Merchant, RIS News, and World Trade Magazine.

Sam has an M.B.A. in Planning and Marketing from Northeastern University, and an A.B. with Honors in English from Harvard University.
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