Specialty Services
For almost every business, success hinges on how well your network services support your employees and customers. But how can you be sure? Turn to Telwares for help.Customer Contact SolutionsSupplier Performance ProgramTelecom Contract Integration Service
Customer Contact Solutions | (top)
As businesses turn to technology to facilitate interactions with customers, Telwares Customer Contact Solutions can help your business maximize your customer satisfaction with agent/customer interaction.
Telwares' Customer Contact Solutions professionals have built their careers in contact center management, direct marketing, coaching, training and consulting. They know how to design and implement creative custom solutions to improve all aspects of your telechannel-dependent business. By working with you and your clients, our solutions can improve your entire channel operations, from optimizing worldwide asset deployment, to evaluating and selecting outsourced providers, to improving performance and enhancing the customer experience.
Like your customer contact operations, our customer contact solutions are focused on results, based on a strong and practical strategy. We aim to help your business improve return on customer investment and increase customer/client retention, satisfaction and loyalty. At the same time, we drive the operations to reduce your costs and increase your average revenue for each transaction.
Supplier Performance Program | (top)
A world class telecom services agreement is important, but it may not be enough by itself to guarantee peak performance across the span of your vendor relationship. Unless you maintain continuing oversight throughout the duration of your contract, performance can slip, productivity and service can decline, and costs can creep upward. But who has the time and resources to monitor contract compliance so closely?
Telwares' Supplier Performance Program gives you customized, best-in-class telecom sourcing and management across the entire vendor lifecycle. We assign a seasoned and dedicated account team to assist in evaluating industry and technology trends, managing supplier compliance, tracking network implementation and evaluating suppliers against all performance standards and expectations. Our unique Telwares supplier scorecard provides an objective way to manage and compare all vendors against Key Performance Indicators to maximize their performance and value.
Telecom Contract Integration Service | (top)
Mergers and Acquisitions pose the challenge of rationalizing multiple vendor agreements to optimize performance for the restructured business. As both a top expense item and a key factor in organizational performance, telecom requires special attention during a merger.
The issues are many: as part of M&A planning, the business must grapple with termination liabilities, under-utilization charges, platform differences, technology optimization, rate differentials, product level sub-commitments, pricing elasticity, supplier strategy and more. Without a seasoned and proven solutions partner, companies can easily get trapped in a sub-optimal contract environment.
Telwares has extensive experience helping M&A clients analyze and solve these complex challenges. We assess existing contracts; develop a strategy, project plan and roadmap; document requirements, process and policies; and negotiate new agreements designed to help the merged enterprise thrive.